Account Resolution Specialist 4 - EFS Recoveries


: $45,640.00 - $107,560.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to
offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and
deposit accounts up-to-date. The group also provides customer service for student loan and retail services
accounts and works with customers to resolve disputed charges on credit card accounts.

This group provides recovery collections and customer service for EFS (Education Financial Services).

Job responsibilities may include:
Expert level role responsible for providing a quality customer experience while working to collect/resolve outstanding account balances.
May develop location information about debtors for purpose of collecting past due payments.
Works in a professional, customer-centric high volume environment contacting customers to determine reason for payment delinquency and to obtain payment commitment.
Has higher level of decision making authority when working accounts.
Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations.
Researches and provides guidance to resolve the most complex escalated inquiries and issues.
May assist with compiling statistical reports and other special projects.

Work Schedule: Monday - Friday 8:30-5:00pm, with one weeknight (TBD) from 11:30am - 8:00pm.
No weekends!

Required Qualifications

  • 4+ years of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience including 2+ years of collections experience

Desired Qualifications

  • Ability to manage to production goals, deadlines, and various metrics
  • Strong analytical skills with high attention to detail and accuracy
  • Experience managing a pipeline of work from assignment to completion
  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information

Other Desired Qualifications

Post charge off experience
Knowledge and understanding of EFS (Education Financial Services)
Experience using ECAR
Strong negotiation skills

Job Expectations

  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Street Address

SD-Sioux Falls: 301 E 58th Street North - Sioux Falls, SD


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Job Requirements:

Associated topics: branch, client, customer, customer service, customer service representative, deposit, saving, service associate, service representative, teller * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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