Account Resolution Specialist 3

Compensation

: $71,540.00 - $144,640.00 /year *

Employment Type

: Full-Time

Industry

: Financial Services - Banking/Investment/Finance



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Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

As the leader in Small Business Lending, Wells Fargo is looking for a highly motivated Account Resolution Spec 3 to join our Small Business Lending Operations team. While our primary focus is the collection of business credit cards and lines of credit, we also focus on customer service and providing an excellent customer experience. Our Loss Control Team contacts customers to determine reason for payment delinquency and obtain payment commitment; handles both inbound customer calls. Calls may be non-routine and require deviation from standard screens, scripts and procedures.

This position will be responsible for providing quality customer experience while working to collect and negotiate terms of repayment on non-routine complex/specialized outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to initiate customer contact and determine reason for delinquency and to obtain payment commitment. Provides exceptional service while being empathetic when evaluating unique customers situation to provide relevant solutions. Makes decisions about acceptance/return of partial payments. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Handles most complex escalated collection inquiries and issues. May assist with other special projects.



Required Qualifications

  • 3+ years of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience including 1+ year of collections experience



Desired Qualifications

  • Ability to provide strong customer service while actively listening and responding in an appropriate manner
  • Ability to work effectively in a team environment
  • Basic Microsoft Office skills
  • Good verbal, written, and interpersonal communication skills
  • Solid problem solving skills
  • Strong organizational, multi-tasking, and prioritizing skills



Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-PHX-Central Phoenix: Min: $35,000 Mid: $48,000



Street Address

AZ-PHX-Central Phoenix: 100 W Washington St - Phoenix, AZ



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Job Requirements:

Associated topics: analysis, analyst, analyze, business, consult, examiner, government, investment analytics, legal, refine * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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