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Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
The Account Resolution Specialist 3 is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customer situations to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to higher level Account Resolution Specialists.
Primary responsibilities for this role may include but are not limited to
Flexible to work any hours during department's hours of operation. Department hours of operation are: 6am-9pm. Hours/Days may change due to business needs.
Paid Training: Training class starts on July 13, 2020 for 6 weeks and the training hours are 8:00a.m. 4:30p.m. Monday - Friday. You are required to attend the full duration of this paid 6 weeks of training. You will receive in-depth classroom training, continued on-the-job training, and coaching.
Schedule (choose one of three schedules subject to availability)
DAY HOURS: (1) Tues - Sat 8:00am to 4:30pm or 5:00pm (you choose length of meal break)
(2) Sun - Thur 8:00am to 4:30pm or 5:00pm (you choose length of meal brea
NO WEEKENDS: (3) Mon - Thur 12:00pm - 9:00pm and Fri 10:00am to 7:00pm
Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.
Compensation: Starting rate: $20.77 per hour.
Testing: A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.
GREAT CAREER ADVANCEMENT OPPORTUNITIES!!!
You will have opportunities to participate in programs established to help you achieve your career and development goals.
The salary range displayed below is based on a Full-time 40 hour a week schedule.
IA-West Des Moines: Min: $35,000 Mid: $48,000
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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