Customer Service Collections Specialist

Employment Type

: Full-Time


: Customer Service/Call Center

Customer Service Collections Specialist - FIN001103

Responsible for processing manual credit applications, evaluating/determining credit upgrades, collecting on delinquent customer accounts, and resolving customer inquiries and issues in accordance with company guidelines.
  • Resolves delinquent accounts by acquiring payment or making payment arrangements.
  • Handles high-volume inbound calls from customers with general billing inquires and delinquent accounts.
  • Processes manual credit reviews for consumer and business accounts according to company guidelines.
  • Researches/contacts references for customer and business accounts where credit decisions are required.
  • Processes business bank references.
  • Collaborates and communications credit decisions to Order Processing, Agents, and Corporate Sales Associates.
  • Provides customers timely and accurate information
  • Assists in other tasks or duties as assigned.

  • High School Diploma or state equivalency certification required.
  • Minimum of 2 years of any combination of Customer Service or Financial Services experience required.
  • Experience with Windows based PCs; including general office software knowledge required.
  • Strong data entry skills required.
  • Effective organizational and interpersonal skills required.
  • Excellent verbal and written communication skills required.
  • Ability to be flexible and agile in a dynamic fast paced environment required.
  • Experience with credit decision analysis preferred.
  • Experience in an automated high volume call center environment preferred

Job : Financial Services

Location(s) : Wisconsin-MADISON_WI

U.S. Cellular is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.
Associated topics: account representative, collection, collector, commission, credit, due, finance, legal, loan, mitigation

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