United Leasing & Finance, a division of United Companies, is hiring a Collector for our Operations team at our Evansville, Indiana corporate headquarters location. Reporting to the Collections Manager, this full-time hourly and non-exempt position is responsible for providing World-Class Customer Service for internal and external customers through resolving account inquiries and billing issues quickly and accurately. Collects past-due accounts and ensures that past-due metrics are kept within the company s standards while keeping with the company s mission and values statements.
Founded in 1964, United Leasing & Finance is a privately held company offering creative financial solutions through leasing and commercial lending. We finance business equipment in a variety of sectors: Fitness, Limousine, Tents and Temporary Structures for Events, Rental Car Fleet, Fleet Management, Construction, Manufacturing, Pavement, Recycling, Transportation, Bus & Coach, Truck & Trailer, 3D Printing, Portable Sanitation, and more. Please visit us at www.UnitedEvv.com to learn more.
Collections:Collect on all past-due accounts by contacting customers via phone, email, text, mail, etc. to collect all past-due amounts.Ensure all accounts are kept within the established company goals for past-due percentages and other metrics.Send collection letters/communications as appropriate, such as 10-day letters, 30-day letters, demand letters, late fee letters, unable to contact letters, etc.Make customer contact phone calls at 15 days past-due and every 2 business days thereafter until promise to pay has been achieved.Keep Senior Director of Operations informed on past-due accounts and work with them during the collections process.Actively collect miscellaneous charges such as: non-sufficient funds (NSF) fees, late fees, and property taxes.
Administrative Responsibilities:Resolve all inquiries and requests made by internal and external customers.Receive and record customer payments taken in the lobby, answer phone calls, and respond to other related communications.
General:Ensure prompt and regular attendance.Travel as business needs may require.Perform other appropriate duties as may be assigned by management.
Quality & Continuous Improvement:Personally, commit to quality in all aspects of work.Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.Participate on teams to research, measure and correct problems and to strive for process improvement.Communicate and exemplify the Company s Mission Statement, Vision Statement, Values, and Philosophy.Attend at least ten (10) hours of training annually to continue development of work-related skills.
Education, Experience, & Skills:
Education:4-year Bachelor s degree is minimally required.
Experience:2+ years of account collections experience is required.
Skills & Abilities:Knowledge of Collection Law is preferred.Must have strong written and oral communication skills.Must demonstrate a working proficiency of Microsoft Word and Excel.Must demonstrate strong organizational skills.Must have the ability to handle numerous tasks and responsibilities.Must demonstrate strong researching skills.Must demonstrate strong detail orientation.Must maintain confidentiality.
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