Collections Representative

Unavailable in Earth City, MO

  • Industry: Customer Service/Call Center - Collections
  • Type: Full Time
position filled


Southeast Toyota Finance is the captive finance company for 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina and South Carolina. The company offers a broad range of products and services to automotive dealers and consumers. Southeast Toyota Finance's parent company, JM Family, has been ranked by Fortune Magazine as one of the 100 Best Companies to Work for in the U.S. for 20 consecutive years.

Job Description

Southeast Toyota Finance is hiring for a Collections Representative.

How You'd Spend Your Day:
  • Contacting customers who are delinquent in the repayment of their auto loans to obtain payments, commitments/agreements or establishes a repayment plan.
  • Achieving a heavy call volume via an auto dialer for inbound and outbound calls, while wearing a headset.
  • Following set policies and procedures when determining suitable collection solutions and adheres to established UDAAP and FDCPA guidelines.
  • Maintaining accurate documentation on delinquent accounts.
  • Updating account information, sends follow-up letters and set up payments on accounts.
  • Operating with minimal supervision to bring customer accounts current and accurately documents conversations electronically in a timely manner.
We offer our full time associates:
  • Amazing Health & Wellness benefits.
  • 4 weeks paid time off.
  • Hourly Rate for this position is $18.00
  • Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefit$!
  • Amazing associate deals and discounts with our sister company,Toyota.
  • The opportunity for growth and development (Education assistance program) as well as career advancement.

Job Requirements

About You:
  • Candidate must be competent at PC and keyboard skills.
  • Assertive, clear, and concise written/oral communication skills required.
  • Ability to accurately document and report customer account activity within electronic system(s).
  • Maintain excellent customer service while making every effort to collect past due payments to reduce delinquency.
  • Ability to work a flexible schedule including evenings, weekends and holidays.

Associated topics: auction, balance, biller, collection specialist, due, financial, mortgage loan, overdue, pay, revenue

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