Collections Professional Early Stage

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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JOB SUMMARY
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Early Stage Recovery Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience
Research accounts with debt and communicate with customers via phone
Take action based on transaction characteristics as appropriate and necessary
Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies
Contact customers by phone in attempt to collect debt
Demonstrate friendliness and professionalism when dealing with customers
Answer inquiries for customers calling in regarding their unpaid debt
Other duties as assigned to meet business needs
PREFERRED QUALIFICATIONS
(Skills/Abilities and Knowledge)
Ability to read, write, speak and understand English
Type 40 words per minute; use of telephone system and ten key by touch
Proficient knowledge of Microsoft Excel and Office is a must
Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must
Detail oriented, have strong verbal, written and interpersonal communication
Ability to exercise and apply sound judgment to billing disputes
Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to work independently with minimal supervision
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Bilingual (English/Spanish) preferred, but not required
Consistent and punctual attendance
Education
High School diploma or General Education Degree (GED)
Related work experience and/or training in similar field (0-2 years)
Collections/Accounting experience (0-2 years)
Customer Service experience (0-2 years)
WORKING CONDITIONS
Office Environment
(Please note: training and working schedules could include evening, weekend and holiday hours.)
Associated topics: auction, collection, commission, debt, legal, loan, mortgage loan, past due, revenue, treasurer

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