SBO - Collections Associate I

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Position Summary:# Responsible for following up on patient#s bills and answering questions regarding accounts after bills are sent. Position Performance Area/Expectations:# Account Verification Reviews # determines accuracy of demographic, insurance and billing data, corrects and updates as needed. Answers all calls, voice mail and correspondence within department standards. Account Follow-up # Collection Completes follow-up on account # enters or updates notes on accounts that were worked. Ensures that all computer system knowledge is current to enable the accurate processing of changes to financial classes, billing status, collector codes, late charges, etc., and that the accounts flow through the proper billing and collection cycles. Verifies the accuracy of ICD-9, ICD-10, CPT, # HCPC coding, makes corrections, and rebills as needed. Position Requirements: Previous healthcare collection experience required Previous experience working with health insurance benefit plans Bilingual desired Excellent oral communication skills High School Diploma or GED required Prefer Epic Experience

Position Summary: Responsible for following up on patient's bills and answering questions regarding accounts after bills are sent.

Position Performance Area/Expectations:

Account Verification

  • Reviews & determines accuracy of demographic, insurance and billing data, corrects and updates as needed.
  • Answers all calls, voice mail and correspondence within department standards.

Account Follow-up & Collection

  • Completes follow-up on account & enters or updates notes on accounts that were worked.
  • Ensures that all computer system knowledge is current to enable the accurate processing of changes to financial classes, billing status, collector codes, late charges, etc., and that the accounts flow through the proper billing and collection cycles.
  • Verifies the accuracy of ICD-9, ICD-10, CPT, & HCPC coding, makes corrections, and rebills as needed.

Position Requirements:

  • Previous healthcare collection experience required
  • Previous experience working with health insurance benefit plans
  • Bilingual desired
  • Excellent oral communication skills
  • High School Diploma or GED required
  • Prefer Epic Experience

Associated topics: account, account representative, balance, due, finance, financial, legal, loan, mortgage, reconcile

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