Head of Collections and Recoveries - USA

Revolut in New York, NY

  • Industry: Customer Service/Call Center - Collections
  • Type: Full Time
position filled
ABOUT THE TEAMThe credit department at Revolut designs, develops and launches credit products across multiple countries.As we do this from scratch we have complete responsibility for each product: developing the backend, the front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions.The team is made up of a mix of risk management, product, design and software professionals, providing lots of opportunity to share knowledge and learnings across functions.MISSIONLead the build of compliant and effective debt collections process. Own and manage the end to end debt collections process for retail credit portfolios in US. Ensure that Revolut collections process is efficient and compliant with all applicable laws and regulations. Optimize in house and outsourced collection capability with best in class contact rate and cure rate by using latest technology, analytics and strategic payment programs.OUTCOMESDocumented process for debt collections and recoveriesBest in class key collection operation metricsEffective oversight of critical collections vendorsEffective selection of debt collection vendorsEffective day to day operation of collections activitiesZero tolerance of any compliance issue or breach of regulatory requirements COMPETENCIESPrevious hands on experience with collections and recoveriesTrack record of leading collections strategy team with oversight of operationA track record of creating collections processesKnowledge of federal and state level debt collections laws and regulationsAbility to lead a team and build partnership with other functionsPassionate building new processes and challenge the status quoPERKS AND BENEFITS You ll get to work in one of the hottest and fastest growing tech startups in the world right now We ll arm you with all of the latest tech equipment (Mac Pros, Wireless Keyboard and Mouse and any other tech equipment needed) Competitive salary Competitive 401(k) plan Competitive vacation policy Free dinners Flexible work hoursNew YorkCredit Services CorePermanent
Associated topics: auction, collection, collection specialist, commercial, consumer, credit, financial, loss, mortgage loan, pay

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