Collections Specialist

Employment Type

: Full-Time


: Customer Service/Call Center

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job summary:

Are you a Collections or AR specialist that's looking for work right away? Would you like to work for a world class fortune 500 company? Here is your chance! We are now looking to hire a collections specialist to join the team, seeking someone with 2 years experience, prefer someone with B2B collections as well.

location: Englewood, Colorado

job type: Contract

work hours: 8 to 5

education: High School

experience: 2 Years


Actively manage a pipeline of customer accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data, reconciliation reporting and/or working with other departments in the company to ensure accuracy of accounts

- Directly responsible for collecting open receivable balances timely and efficiently.

- Responsible for facilitating payments on a daily basis including credit cards, electronic funds transfers, ACH and lockbox deposits for multi-currency receipts, bank accounts and various A/R systems; may include troubleshooting.

- Sort and organize data, updating customer records, accurately facilitating transactions and adjustments.

- Strictly adhere to internal policies and guidelines.

- Maintain a 100% compliant control environment for both SOX and non-SOX processes.

- Maintain detailed accurate files and notes within SAP regarding collection efforts. Initiate adequate follow-up with customers and fellow employees in a timely manner.

- Reconcile full cycle AR including debits and credits, Forex gain or loss, sales tax, Foreign Withholding Tax and Commissions adjustments.

- Perform other related duties or special projects as assigned.

- Facilitates the communication exchange and relationship building required to collect the billings due within the specified contractual terms.

- Is responsible for strategic accounts

- Recommendation and preparation of account referrals to Litigators and Debt collection agencies


- Well organized and able to meet deadlines.

- Excellent verbal and written communication skills.

- Must be able to perform high work volume with minimal errors and supervision.

- Ability to communicate courteously and proactively with all levels within the company.

- Strong mathematical, analytical and reasoning skills when presented with special projects, problems and requests which require decision making and action.

- Excellent Microsoft Excel and Word skills, including the ability to operate accounting programs.

- Acts independently to accomplish assignments.

- Able to determine when to escalate issues as needed.

- Performs administrative, professional and/or technical duties that are more complex. May handle situations that could require some deviation from standard procedures in response to difficult issues.

- Demonstrates an in-depth knowledge of job related tools and applications

- Ability to maintain confidentiality concerning financial and customer transactions.

- Demonstrates an in-depth knowledge of job related tools and applications

- B2B collections highly preferred

- Build strong, cross-functional relationships with such departments as Sales, Billing, Operations and Customer Service

- To be able to perform a weekly cash forecast with accuracy of 90% or better

skills: Accounts Receivable, Commercial Collections

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Job Requirements:

Associated topics: account representative, auction, balance, bill, biller, consumer, insurance, loan, mitigation, revenue

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