Account Service Specialist

Employment Type

: Full-Time


: Customer Service/Call Center

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Account Service Specialist

**job details:**

+ location:Columbia, SC

+ salary:$15 per hour

+ date posted:Wednesday, March 25, 2020

+ experience:Experienced

+ job type:Temporary

+ industry:Administrative and Support Services

+ reference:S_856131

+ questions:...@randstadusa.com843-###-####

**job description**

Account Service Specialist

*This is a temporary remote position for about 3 months or long

*Windows laptop and internet access required

*Must be able to participate in webex training and meetings

*Excel experience a plus

*Production based role

*Must be task oriented and focused


- Under general supervision and in accordance with established policies, procedures, state regulations, and production based quotas, researches and processes suspended new business enrollment applications and/or policy conversions using multiple core administration databases and systems

- Ensures that applications meet established standards and state specific Department of Insurance regulations for issuing new business, including associate information, plan codes, and underwriting guidelines; keys pertinent data onto formatted screens within the computer system; verifies the accuracy and completeness of data entered; researches error codes and makes necessary corrections; issues or suspends applications as appropriate

-Calculates and balances premiums as necessary including processing associated forms and noting discrepancies for further research and resolution; refers or consults with Lead and/or Supervisor regarding non-routine or more complex issues; interacts with other business units and field associates as necessary to resolve issues and inquiries and to maintain efficient data and information flow

- Facilitates the processing of certificate requests, including standard and custom packets, daily issue files in addition to Whole Life and Universal Life

- Researches problems regarding Compliance forms and insurance certificates using multiple systems/databases; uses personal knowledge of products, processes, codes, and terminology to troubleshoot issues; researches current and historical group data in order to identify the best course of action

- Maintains effective and accurate online records, databases, or manual filing systems (e.g. SharePoint, CRM, and Genelco) that provide a quick-reference resource for information on department activity and document/correspondence status; prepares department productivity statistical reports and other ad hoc reports

- Performs other related duties as required

Working hours: 8:00 AM - 5:00 PM


- Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

- Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate

- Skill in understanding the implications of new information for both current and future problem solving and decision-making

- Knowledge of the insurance industry, to include products, processes, and terminology, and the ability to interpret complex language in state insurance laws and regulations

- Knowledge and thorough understanding of policy language, products, benefits, limitations and exclusions






- Experience and intermediate skill in using Microsoft Office Suite software

- Prior Insurance experience preferred

- Skill in using mathematics to solve problems

- College degree or equivalent and three years of work experience; OR an equivalent combination of education and experience

- Advanced skills and comprehensive knowledge of the principles, concepts, practices and procedures to process

- Skill in using mathematics to solve problems

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Associated topics: account, accounts receivable, auction, commercial, commission, insurance, legal, loss, mortgage loan, revenue

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