Inbound Billing Work at home- Northern Nevada Residents ONLY
OptimumCX in Fernley, NV
- Type: Full Time
Leader in Customer Experience Solutions, OptimumCX, is seeking an Inbound Billing Specialist - Work at Home.
Compensation: 12 Per Hour
Inbound Billing Specialist Work at Home Overview:
This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. Billing specialists will be participating in paid, virtual training from home. In this role, the billing specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.
Inbound Billing Specialist Work at Home Primary Job Functions:
The primary role of the Inbound Billing Specialist is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Our primary calls consist of:
- Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage. Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments. Agents are expected to review the account, answer the customers questions.
- Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products. Agents are expected to review the account and answer the customers questions.
Inbound Billing Specialist Work at Home Requirements:
- Must be at least 18 years of age
- Must have a HS Diploma/GED
- Must reside in the state of Nevada
- Must be able to pass a background check
- A quiet workspace, ergonomic chair and desk
- Reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed
- Must be able to type a minimum of 25 WPM
- Strong Work Ethic
- Professional Demeanor
- Computer Skills
- Detail Oriented
- Strong communication skills both verbal and written
Inbound Billing Specialist Work at Home Technology Requirements:
- Reliable Internet connection with a minimum of 50 Mbps download/15 Mbps upload speed
- Computer must be Core i5 or better
- 8GB of RAM
- 2 Monitors
- A Webcam
- A headset with an attached mic
- Must be able to remain in a stationary position for long periods of time, constantly operates a computer, telephone and other office equipment as needed.
Inbound Billing Specialist Work at Home Desired Skills:
- Solid experience in problem solving and resolution skills
- Work at home experience
OptimumCX Offers Great Benefits, including:
- Full time work hours
- Paid training
- Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
- Benefits offered after completion of 60 consecutive workdays
- PTO Accruals day one
- This job description is not intended as a contract of employment. OptimumCX, LLC is an at-will employer which means; the employer may terminate the employment relationship with an employee at any time, for any reason, with or without cause or notice. At the same time an employee may end their employment relationship at any time, for any reason, with or without cause or notice.
- Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time; this description reflects managements assignment of essential job functions; it does not proscribe or restrict the tasks that may be assigned. This job description may be subject to modification and/or change at any time.
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