Collections Representative II (Anaheim)

Employment Type

: Full-Time


: Customer Service/Call Center

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A dynamic credit union and financial services company with over $4 billion in assets is seeking (5) Collections Representative IIs ((4) Consumer or (1) Real Estate) in Anaheim on a Direct Hire basis.


The primary function of the Collections Representative II is to protect the assets of the credit union while lowering delinquencies. Follows collection treatment guidelines and assist members with their financial needs. Meet or exceed goals and expectations established by management mid-range and back end accounts.


  • Contacts members and joint members by telephone and written correspondence to collect delinquent loan payments, on Consumer, Real Estate and Recovery accounts.
  • Assistance at all levels of delinquency is required.
  • Maintains high level of member service in every member interaction.
  • Works in a call center environment and handles both inbound and outbound calls. The calls will be handled by working a manual work queue.
  • Manages assigned work list of 100+ accounts to ensure gapping standards of three business days or less are met.
  • Understands and utilizes manual work list strategies to reduce roll rates and prevent loans from going further past due.
  • Engages in multiple tasks such as negotiating payment arrangements; skip-tracing to locate employment/assets; researching closed accounts, calculating interest maintenance; verifying employment, property and death certificates; and recommending auto loans for repossession and/or legal, based on stage of delinquency or initiating the foreclosure process on home loans.
  • Utilizes strong knowledge of establishing effective payment plans that will bring accounts current.
  • Trains new and existing employees.
  • Assists with projects and reports as requested by the Collection Supervisor.


  • High School education required and a minimum of two years high volume auto finance or unsecured collection experience.
  • Meets scheduling requirements of the department by working assigned staggered shifts and occasional Saturdays.
  • Proficient in Microsoft Applications (Word, Excel, Outlook).
  • Ability to type 35 wpm.


  • Knowledge of lending and collection regulations (FDCPA and Rosenthal FDCPA).
  • Strong communications skills, written and oral, great problem solving and analytical skills, ability to use good judgement, team spirited and goal oriented, self-starter, and enthusiastic. Strong negotiation skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



Job Requirements:

Associated topics: audit, bilingual, collection specialist, financial, insurance, loan, loss, mortgage loan, pay, revenue

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