Late Stage Collections Specialist III

Employment Type

: Full-Time


: Customer Service/Call Center


Manages complex accounts with the following areas of specialization: Pre Charge Off/Late stage collections for Auto and Recreational Vehicles, Credit Cards, Overdraft Lines of Credit and Direct Loans. Also contacting customers with Deficiency Balances due to Repossession or Total Loss.

Primary Responsibilities:

  • Initiate contact with consumer borrowers that are in the mid to late stages of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
  • Initiate contact with customers attorneys and Bankruptcy trustees.
  • Investigate and conduct skip tracing as required.
  • Submit recommendations for account placement with third party collection agencies, attorneys, brokers, and property preservation firms.
  • Initiate direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules or other solutions.
  • Contact business partners and vendors to ensure services provided are meeting predetermined service level agreements.
  • Participate in loss prevention by employing advanced strategies that provide adequate protection for M&T with respect to its interest in the collateral securing the loan, while maximizing the cost containment opportunities.
  • Review collateral condition and establish asset value. Negotiate sale with prospective buyers and conclude sales transaction with limited oversight.
  • Develop an understanding of the business and its functions, processes and operations.
  • Keep abreast of business and market trends that may affect business department.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Scope of Responsibilities:

This position works under general supervision and has autonomy when performing skip-trace.

In addition, this position does have the authority to waive late fees, within guidelines.

Education and Experience Required:

A combined minimum of 3 years higher education and/or work experience including a minimum of 1 year experience in customer service, customer-facing, collections, call center or sales.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Knowledge of M&T Bank systems.


Getzville, New York, United States of America

Job Requirements:

Associated topics: accounts receivable, auction, auto, biller, collection, debt, due, loan, mitigation, pay

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