Collections Specialist

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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RESPONSIBILITIES:

Kforce has a client in search of a Collections Specialist in Heathrow, FL. Can you picture yourself working for one of -America's Ideal Employers-? Our client has received numerous awards and accolades due in part to their commitment to diversity, veterans, and fostering innovation. They've been named one of Fortune Magazine's -World's Most Admired Companies- of 2018 and are included in the -Top 50 Most Innovative Companies- named by Boston Consulting Group. With on-site training and mentoring, they are committed to your professional development as well.

Job Requirements:

REQUIREMENTS:

  • High School diploma/GED required
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Are able to collect on past due accounts
  • Are very comfortable communicating with customers in a metrics-driven environment
  • Are able to navigate multiple technologies while staying engaged our customers
  • Possess excellent negotiation and decision-making skills; In addition to strong communication skills
  • Possess strong customer focus with the ability to have detailed conversations with our customers
  • Able to treat customers with respect and responds with empathy
  • Demonstrate sensitivity and compassion in difficult situations
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Have the ability to work independently and in a team environment
  • Able to think critically and exercise independent judgement
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
  • Collections experience preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Associated topics: account, account representative, auction, audit, biller, collection specialist, collector, credit, due, loan

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