Collections Associate

Employment Type

: Full-Time


: Customer Service/Call Center

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RESPONSIBILITIES: Kforce is looking for a Collections Associate in Centennial, CO. Daily Responsibilities that include: Actively manage a pipeline of customer accounts, some of which may be complicated or unique, to ensure payment is received; this may include research, validating data, reconciliation reporting and/or working with other departments in the company to ensure accuracy of accounts Directly responsible for collecting open receivable balances timely and efficiently Responsible for facilitating payments on a daily basis including credit cards, electronic funds transfers, ACH and lockbox deposits for multi-currency receipts, bank accounts and various A/R systems; may include troubleshooting Sort and organize data, updating customer records, accurately facilitating transactions and adjustments Strictly adhere to internal policies and guidelines Maintain a 100% compliant control environment for both SOX and non-SOX processes Maintain detailed accurate files and notes within SAP regarding collection efforts Initiate adequate follow-up with customers and fellow employees in a timely manner Reconcile full cycle AR including debits and credits, Forex gain or loss, sales tax, Foreign Withholding Tax and Commissions adjustments Perform other related duties or special projects as assigned Facilitates the communication exchange and relationship building required to collect the billings due within the specified contractual terms Is responsible for strategic accounts Recommendation and preparation of account referrals to Litigators and Debt collection agencies Job Requirements: REQUIREMENTS: Well organized and able to meet deadlines Excellent verbal and written communication skills Must be able to perform high work volume with minimal errors and supervision Ability to communicate courteously and proactively with all levels within the company Strong mathematical, analytical and reasoning skills when presented with special projects, problems and requests which require decision making and action Excellent Microsoft Excel and Word skills, including the ability to operate accounting programs Acts independently to accomplish assignments Able to determine when to escalate issues as needed Performs administrative, professional and/or technical duties that are more complex May handle situations that could require some deviation from standard procedures in response to difficult issues Demonstrates an in-depth knowledge of job related tools and applications Ability to maintain confidentiality concerning financial and customer transactions Demonstrates an in-depth knowledge of job related tools and applications B2B collections highly preferred Build strong, cross-functional relationships with such departments as Sales, Billing, Operations and Customer Service To be able to perform a weekly cash forecast with accuracy of 90% or better Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Associated topics: account, account representative, audit, bilingual, bill, biller, finance, financial, loss, mortgage loan

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