Lead Specialist

Key Bank in Columbus, OH

  • Industry: Customer Service/Call Center - Collections
  • Type: Full Time
position filled
Work schedule is typically Monday - Thursday 12:00 p.m. - 9:00 p.m. and Friday 8:00 a.m. - 4:30 p.m. and approximately two Saturdays a month and additional hours as needed. ABOUT THE JOB (JOB BRIEF): In a financial services contact center, the Lead Specialist (Collections) will receive inbound and place outbound calls in regards to delinquent accounts in a fast paced environment.ESSENTIAL JOB FUNCTIONS:Place/receive calls via the telephone as well as an automated dialerNegotiate payment arrangements to reduce delinquencyProactively identify settlements, re-ages, modification and extension opportunitiesAdd, change, and delete information in multiple file screens within multiple collection systemsComply with all policies and procedures as outlined in operating instructionsServe as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E.: modifications, bankruptcy, skip-tracing, etc.)Meet minimum individual and departmental goals and service level agreementsAdhere to Federal Regulatory requirements regarding debt collectionsREQUIRED QUALIFICATIONS:Computer proficientProven ability to stay focused in a continuous process flow and keep pace within work teamSuperior verbal and written communication skillsOne or more years of customer service or collections experienceAvailability to work Monday - Thursday 12:00 p.m. - 9:00 p.m. and Friday 8:00 a.m. - 4:30 p.m. and approximately two Saturdays a month and additional hours as needed.PREFERRED QUALIFICATIONS:Bachelors DegreeFamiliarity with quality programs such as Six SigmaExperience with automated dialers and CACS/CASCOMPETENCIES/SKILLS:Excellent interpersonal and motivation skillsDemonstrated ability to handle changeDisplayed sense of ownership in relation to attitude and actions, assignments and event outcomesAbility to multi-taskFLSA STATUS:Non-ExemptKeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.40898BRHeadquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.Job SummaryEmployee Type:Full-TimeLocation:4910 Tiedeman RoadBrooklyn, OHJob Type:BankingExperience:Not SpecifiedDate Posted:3/18/2020
Associated topics: accounts receivable, balance, collection specialist, collector, consumer, insurance, pay, payment, reconcile, revenue

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