Collections Specialist with Accounts Payable Experience
Employment Type: Full-Time
Customer Account Specialist Bonita Springs, FL M-F 8a-5p Job Summary Customer Account Specialist ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding -DSO-. This position reports directly to the Collection Manager and primary focus is to manage accounts assigned in your portfolio to pay within stated customer terms. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners. Responsibilities - Solve delinquencies on accounts within your portfolio. - Proactively initiate escalated customer contacts to reduce open Accounts Receivable. - Build and maintain relationships with Internal Sales Management Teams and external customers - Provide support to team members to maintain awareness of target KPIs. - Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment. - Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers. - Assist with on-boarding of new customer contracts and documentation of special handling accounts. - Assist in projects, process improvements, and other collection related tasks as identified by management.Job Requirements:
2+ years- experience managing B2B collection portfolios needed to apply Skills/Competencies - B2B Collections experience - Professional Telephone Etiquette - Advance Microsoft Excel and Word - Strong sense of Urgency and Customer Focus - Skilled in both Verbal and Written Communication - Organizational and Time Management Skills - Ability to work with minimal supervision and think logically & constructively - Creative Problem Solver
Associated topics: auction, bilingual, collection specialist, commercial, credit, debt, mitigation, overdue, revenue, treasurer
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