Account Services Representative Collections

Employment Type

: Full-Time


: Customer Service/Call Center

The Account Services Representative-Collections is responsible for contacting past due customers on DDAs, Consumer Credit Cards, Consumer Loans, Lines, Real Estate Loans and HELOCs.

Specific responsibilities include the following:

Negotiates and facilitates loan payment schedules for customers
Follows up on loan repayment agreements
Analyzes and determines future disposition of customer's account
Verifies and documents all applicable information into collection system
Attempts to negotiate payments via expedited payment methods
Ability to evaluate situations and make appropriate business decisions

Set schedules available within hours of operation:
Monday Friday 9:00 AM 8:00 PM
Average 40 hours/week

Must be available to train for the first four weeks of employment Monday - Friday 8:30 AM - 5:00 PM

High school diploma or equivalent required. Bilingual (English/Spanish) PREFERRED -- Must be able to communicate proficiently in both English & Spanish.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Requirements:

Associated topics: account representative, accounts receivable, biller, financial, loan, mitigation, mortgage, mortgage loan, pay, revenue

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