Collections Specialist

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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My client located in the west suburbs are looking to add a skilled consumer collections agent to aide them in reduction of delinquent accounts. The ideal candidate will have some b2b or b2c collections experience, or be a hungry professional willing to learn to trade



Job Requirements:

Primary Responsibilities & Objectives

Communicate via email, and out bound phone conversations with internal and external customers concerning status of invoice payments in a positive and cooperative manner

Reconcile customer accounts

Work closely with Sales, Billing and A/R to resolve invoice issues

Negotiate promises to pay and payment plans Manage account suspension for non-payment

Identify invoices for bad debt write-off and/or reserve Document collection activities in A/R Aging report

Reprint invoices and reports for clients

Other special projects as assigned Experience Qualifications

Minimum of 3 years experience in accounts receivable collections including familiarity with software contract terms

2-year degree highly desired


Associated topics: audit, bilingual, biller, collection specialist, commission, credit, debt, loan, loss, pay

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