Collections Specialist

Centric Business Systems in Parkville, MD

  • Industry: Customer Service/Call Center - Collections
  • Type: Full Time
position filled

Job Summary:
Collects delinquent accounts using mail, email, faxes, and calls; considerable independence is exercised in determining collection actions and negotiating payment plans; including but not limited to preparing statements to credit department if customer fails to respond and initiating repossession proceedings or service disconnection. All collection attempts must be maintained in the computerized system E-Automate; including records of collection and status of accounts.


Essential Functions:

  1. Locate and monitor overdue accounts, using automated computer system
  2. Contact customers regarding delinquent accounts by email or telephone
  3. Record information about financial status of customers and status of collection efforts
  4. Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
  5. Research any disputed balances or discrepancies until properly resolved
  6. Advise customers of necessary actions and strategies for debt repayment


Required Qualifications: (Knowledge, Skills, Abilities)

  1. Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  2. Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures
  3. Active listening and negotiation skills.
  4. Ability to problem solve and prioritize.
  5. Professional and courteous demeanor
  6. Ability to work independently and ask questions or seek assistance when necessary.


Required Education and Experience:

  1. High school diploma required; Advanced degree in Accounting/Finance preferred
  2. 3-5 years of related experience in Accounts Receivable
  3. Track record that demonstrates success and work stability

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Associated topics: account representative, auto, biller, collection, collection specialist, collector, legal, mitigation, mortgage loan, reconcile

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