Account Representative

Employment Type

: Full-Time


: Customer Service/Call Center

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Account Representatives are responsible for collecting on accounts by making and receiving calls, and implementing file maintenance and follow up. In addition to making and receiving calls, this individual must perform skip-tracing techniques, document accounts accordingly, and perform negotiations to recover outstanding debts. Account Representatives will firmly negotiate while maintaining a respectful and professional demeanor to work with a broad spectrum of personalities.

Requirements & Responsibilities:

* 1 years of experience in Collections or Customer Service is desired but not required
* Knowledgeable and well versed with regards to the FDCPA is a plus
* Ability to firmly negotiate while maintaining a respectful and professional manner
* Ability to perform basic skip-tracing tasks which include multiple web-base systems
* Desire to change quickly with the needs of a growing company
* Superb attention to detail and organizational skills
* Self-starter with ability to identify needs and areas of impact, as well as potential solutions
* Team player who works well under pressure, and is flexible in the face of changing priorities and needs
* Strong prioritization skills and a track record of consistently going above and beyond with outside-the-box thinking
* Intermediate Computer skills with working knowledge of Windows applications
* Incredibly bright individual who works well under pressure and has a passion to learn and contribute
* Must have the ability to be flexible in response to changing priorities and needs
* Great communication skills and the ability to work effectively with a spectrum of personalities, as well as excellent listening skills

Employment Term: Regular

Employment Type: Full Time

Hours per Week: 40+

Work Hours (i.e. shift): Consistent Schedule with 3 days a week between 7:00 AM to 5:00 PM and 2 days a week Noon to 8:30 PM with 1 Saturday a month between 7:00 AM to 2:00PM

Starting Salary Range: $13.99 to $20.19 - Based on Experience plus opportunity for monthly bonus

$1.50 Premium for bi-lingual (Spanish/English)

Full Benefits Package including: Medical, Dental, Vision, Group Life Insurance Plan, 401K with Company match, Short-Term Disability, Long-Term Disability, Paid-Time-Off, ongoing training/developing, and much more!

Casual for Cause - At Aqua Finance, casual day can be every day. We have used the perk to dress casual to help raise money for a variety of charities.

Child Care Resources:

Monthly Bonus Opportunity

Associated topics: account representative, auction, bilingual, bill, commercial, commission, due, finance, mortgage, reconcile

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