Customer Account Advisor-May 11th Class

Compensation

: $29,030.00 - $37,980.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Customer Service position in a contact center environment.
50 calls/day (5.25 CPH), primarily inbound calls (set up on an auto-dialer).
Calls are scripted but flexible.
Each employee utilizes one computer screen and Consumer Cellular's proprietary software program.
They assist customers in setting up accounts, cancelling accounts, phone trouble shooting, sharing promotional opportunities, etc.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service. Provide service courteously, accurately, and efficiently.
Work sitting at a desk at least 95% of daily staffed time, not including scheduled breaks using a computer and talking on the phone to customers.
Solicits sale of new or additional services.
Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Ensures customer retention and satisfaction.
Knowledge of commonly used concepts, practices, and procedures within the cellular industry.
Understanding and following of products, services, billing procedures, and sales procedures.
Comply with minimum performance standards including calls per hour, call monitoring scores, occupancy, and attendance.
Making occasional outbound calls for customer service purposes.
Responding to customer correspondence and updating customer personal information.
Ensure customer information stays private, secure, and confidential.

Three week training schedule: Mon-Fri, 7:00am-3:45pm

Hours of operation can be anytime from 5:55am-8:15pm, 7 days a week. Schedules are Tues-Sat or Sun-Thurs.

We cannot guarantee you a specific shift/schedule due to business needs constantly changing. Candidates must be able to work the shift they are assigned and there is the potential for shifts and the schedules to change. Shifts are Tues-Sat or Sun-Thurs (permanent employees with strong performance may receive first pick of Mon-Fri shift).

List of potential schedules offered (Contractors DO NOT get to pick):
* Sun 5:55am-2:40pm, Mon-Thurs 6:00am-2:45pm
* Sun 11:30am-8:15pm, Mon-Thurs 9:30am-6:15pm
* Tues-Fri 6:00am-2:45pm, Sat 5:55am-2:40pm
* Tues-Fri 9:30am-6:15pm, Sat 11:30am-8:15pm




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements:
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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