Collections Specialist

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Seeking Collections Agents with experience from Finance, Banking, or Mortgage.

Direct Hire Opportunity!

Position Description:

  • The Customer Care Single Point of Contact (Loss Mitigation) representative is responsible for assisting customers in the servicing of their mortgage.
  • This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.


Essential Job Functions:

  • Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.
  • Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.
  • Work with borrower on repayment plans to get them back to a current status.
  • Assist the borrower with loss mitigation options, how to apply, and status updates.
  • Must be familiar with investor guidelines and available programs.
  • Remain as the single point of contact until the borrower is current or approved for loss mitigation.
  • Maintains confidentiality of customer's non-public information.
  • Provides written and verbal responses to customer inquiries as needed.
  • Answers inbound/outbound calls involving customer service and collection issues.

Education and/or Experience:

  • High school diploma or GED required
  • Previous customer service, call center, collections and mortgage experience required. Prior loss mitigation experience preferred.
  • Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.
  • Ability to pass SAFE Act and attain NMLS Licensure (Will provide a $1000.00 bonus if they pass it on their first time)




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements:

Associated topics: account, account representative, balance, collector, commission, finance, legal, mortgage loan, overdue, treasurer

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