Bilingual Customer Service *Work from Home Must sit in Tucson*

Employment Type

: Full-Time


: Customer Service/Call Center

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Job Description:

  • The Customer Relations Associate works in our Customer Relations Department providing customer service and collections to our customers.
  • Goal is to wow each customer whether they are calling about their mortgage loan or we are calling them about resolving their delinquency with a positive and memorable interaction.
  • Work to ensure that the customer is engaged and informed on all their mortgage needs.


  • Provide stellar customer service by handling an average of 100 or more inbound and outbound calls per day.
  • Negotiate with customers per investor, company and regulatory guidelines to resolve their mortgage loan delinquencies.
  • Record all customer call dispositions and call notes using servicing and collection systems per department guidelines.
  • Updating customer contact information, collect one-time and recurring payments, and set-up plans to resolve delinquent accounts.
  • Send correspondence through e-fax and open skip trace requests.
  • Schedule appointments for customers and their single point of contact representatives in the company.
  • Set-up payment arrangements, order payoff requests, and work in a structured and proactive manner to meet individual and department goals.
  • Professionally handle escalated customer concerns while following industry best practices.
  • Adhere to department and company policies and procedures and regulatory guidelines.
  • Promptly and accurately answer a customer questions regarding a variety of topics including: state-specific HUD information, loan information, company's early assistance process, website questions, service transfers, and more.
  • Successfully meet monthly performance metrics and production goals on an ongoing and consistent basis.


Working remote during COVID must live in Tucson, AZ

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-###-#### or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements:

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