Collections Specialist

Employment Type

: Full-Time


: Customer Service/Call Center

Job Number: 485598

Collections Specialist

Our client, located in Libertyville, is seeking six (6) Credit Administrators/Collection Specialists to work 10:00am-7:00pm, Monday-Friday. This role pays $16.25/hr-$18.64/hr.

What's in it for you?
--Reputable company with a casual environment (jeans) five days/week.
--Bagel breakfast catered in monthly for the company.
--Fitness center onsite (free to all employees).
--Annual black tie holiday dinner.
--Summer picnic.
--Comprehensive health benefits package, vehicle leasing program and PTO, once permanent.

Job Responsibilities:
The position is responsible for effective collection techniques, of delinquent and retail accounts while providing quality customer service:
--Contact customers through use of an auto dialer to determine the reason for delinquency, verify all information, and evaluate the customer's willingness and ability to pay, resolve the account to current status or institute measures to conclude the account satisfactorily.
--Effectively handle inbound calls by negotiating corrective action on delinquent accounts to ensure most profitable resolution while maintaining acceptable handle times.
--Maintain follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered.
--Approve extensions, deferments and due date changes within authorized limits to promote customer performance of contractual obligations.
--Investigate and resolve customer inquiries and complaints to mutual satisfaction of company and customer.
--Resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income.

--1+ years customer service.
--Bachelor's degree preferred but not required.

Advanced Resources is a talent solutions organization headquartered in Chicago providing staffing, consulting, and workforce solutions nationwide. Our goal is to help people move their careers forward and help businesses solve their most complex challenges. Thanks to our commitment to providing an exceptional experience for both our clients and talent, we are a perennial winner of the prestigious Best of Staffing Diamond Award. By placing our team, clients, and talent first, every day we make a difference.

Advanced Resources is part of the Advanced Group, a talent acquisition and management, consulting, outsourcing, and professional services organization.

It is Advanced Group's practice not to discriminate against any employee or applicant because of sex, race, color, age, national origin, religion, gender identity or expression, sexual orientation or sexual preference, pregnancy or maternity, genetic information, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.

Job Requirements:

Associated topics: collection, collection specialist, consumer, credit, finance, insurance, loan, loss, overdue, treasurer

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