Collections Representative

Employment Type

: Full-Time


: Customer Service/Call Center

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Adecco is currently assisting a national leader in the financial industry in their search to fill multiple Collections Representative positions in the Cincinnati area. This is a potential temp to hire opportunity. You will interact with customers via telephone regarding past due accounts, resolving customer inquiries and ensuring customer satisfaction for repeat business. Previous experience and knowledge of the principles & processes of collections in a call center environment is required. If you meet the qualifications listed below, please Apply Now!
Duration: Long-term temp, possible temp to hire
Location: Madisonville
Schedules: Schedule will be M-Th 10am-7pm Friday 8-5 and Every other Saturday 8-12pm on weeks where they work Saturday, another day will be shortened.
Pay: $17 an hour

Responsibilities for this Collections Representative job include:
  • Performs collection calls to delinquent customers to obtain payment commitments in accordance with departmental, investor, and legal guidelines.
  • Reviews, negotiates, and recommends actions for proposed foreclosure or repossession alternatives.
  • Monitors delinquencies, foreclosures, and bankruptcies to ensure compliance with guidelines.
  • Identifies, evaluates, and resolves reasons for delinquency.
  • Conducts research, evaluates data from multiple sources, and makes strategic actionable decisions.
  • Utilizing multiple computer applications, accurately records all collection efforts and information gathered from customers and other sources.
  • Reviews daily reports to identify job performance and tasks and ensures completion of all projects and tasks assigned.

  • Qualifications:
  • Must have at least a High School diploma or GED
  • 1+ years of Collections or Call Center experience
  • Ability to work in a fast-paced call center environment
  • Opportunities for overtime, some will be mandatory
  • Great communication, negotiation, and listening skills
  • Minimum typing speed of 35 wpm with the ability to talk and type.
  • Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business
  • Exemplify good work ethic in regards to punctuality, attendance, and compliance

  • Adecco provides one of the most comprehensive benefits package in the industry to contract workers.
    Click on Apply Now to be considered for this Collections position in Cincinnati, OH or any related opportunities with Adecco.

    Equal Opportunity Employer/Veterans/Disabled

    Job Requirements:

    Associated topics: audit, auto, balance, biller, due, legal, past due, pay, payment, revenue

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